Terms and Conditions

1. Who we are

METACRAFTS PH is a custom printing and crafts shop in Caloocan City, Metro Manila, Philippines. We make personalised gifts, business printing, 3D-printed items and lighted frames, and we sell digital design files.

Questions about these terms: email sales@metacrafts.ph or message our Facebook Page.

2. Your account

• You can browse and order without an account where the site allows it. An account lets you see your orders and download the files you bought.
• You sign in with a one-time code sent to your email, or with Google or Facebook. Keep access to that email safe, because anyone who can read it can sign in as you.
• Give us your real name and contact details, and keep them up to date, so we can reach you about your order.
• We may suspend an account that is used for fraud, abuse or anything against these terms.

3. Prices, estimates and quotes

• Prices are in Philippine pesos (₱). Delivery fees are added at checkout and shown before you pay.
• Prices shown in the Design Studio are estimates only, to guide you. For custom work, the price that counts is the one on the quote or order confirmation we send you.
• Larger orders may get a discount. When they do, it is shown on your quote.
• If a price on the site is clearly wrong because of a mistake, we will tell you before we make your order, and you can choose to continue at the correct price or cancel for a full refund.
• Prices and products can change at any time, but a change never affects an order we have already confirmed.

4. Orders

• Placing an order, or sending a design or quote request, is an offer to buy. The order is accepted once we confirm it by email or message.
• We may decline or cancel an order, for example when an item is out of stock, a price was wrong, a design cannot be made well, or the content breaks the rules in section 6. If you already paid, we refund you in full.
• Check your order before paying, especially names, spellings, dates, sizes, colours and the photos you send. We make custom items exactly as you give them to us.

5. Payment

• We accept online payment through PayMongo (GCash and QR Ph) and, where offered, manual transfer with a screenshot of your receipt. We never see or store your wallet or card details.
• We start making your order once payment is confirmed, unless we agree otherwise.
• Website orders left unpaid for 3 days are cancelled automatically, and the items go back on sale.
• Bulk orders of 30 pieces or more need a 50% downpayment before production. The balance is due before the order is released.
• Our payment confirmation is not an official receipt or sales invoice.

6. Custom designs and what you send us

• You must own, or have permission to use, every photo, logo, name and design you send us. You are responsible if they infringe someone else's rights.
• You keep the rights to what you send. You allow us to use it only to make your order, as our Privacy Policy describes. We do not show it publicly without your permission.
• We may refuse content that is unlawful, hateful, obscene, defamatory, or that copies someone else's work or brand in a way we are not comfortable printing.
• Colours on a screen differ from print, and handmade, printed and 3D-printed items can vary slightly from one piece to the next and from the preview. These small differences are not defects.

7. Fan-made designs

Some of the designs on our site are our own; others are fan-made, inspired by films, series, games and characters. They are not official merchandise, and we are not connected with or endorsed by the owners of those works. All characters and trademarks belong to their owners. We may stop offering a fan-made design at any time, including when an owner asks us to.

8. Production, delivery and pickup

• Production time depends on the item and how many you order. We tell you the expected time when we confirm your order. Bulk orders usually take 7–14 days.
• We deliver nationwide through couriers such as J&T Express, Flash Express, Ninja Van, LBC, Lalamove and Grab. Courier delivery times are estimates and can be delayed by weather, holidays and other things outside our control.
• Pickup from our shop in Caloocan City is available when we offer it for your order. We will tell you when your order is ready.
• Give a complete address and a mobile number the courier can reach. If a parcel comes back because the address was wrong or nobody received it, you pay the cost of sending it again.
• Check your parcel when it arrives. If the box is badly damaged, take photos before opening it.

9. Returns, replacements and refunds

Most of what we sell is made to order or personalised, so we cannot accept returns for a change of mind, or because a name, photo or detail you gave us was wrong.

We will repair, replace or refund an item when:

• It arrived damaged or broken
• It has a defect in how we made it
• You received the wrong item, or it is not what you ordered

Tell us within 7 days of receiving it, with your order number and photos or a video of the problem. We may ask you to send the item back; when the problem is ours, we pay for that.

Refunds go back the way you paid, or by another way we agree with you.

10. Digital files

• When you buy a digital file (such as an STL or 3MF file), you get a licence to use it, not ownership of the design. What you may do depends on the licence you choose: the personal licence or the commercial licence. The licence is shown before you pay.
• Under either licence, you may not share, resell or give away the files themselves.
• Your files stay in your account under My Files, and you can download them again.
• Digital files are non-refundable once they are available to download, because you keep a copy. We will replace or refund a file when:
  • The file is corrupted or won't open
  • You received the wrong file, format or licence
  • The product is not as described
  • You were charged twice

11. Free tools

Our free tools, such as the Design Studio, the ID photo maker, the gift tag maker and the Monito Monita draw, are offered as they are, without charge. We try to keep them working and accurate, but we do not promise they always will be. Most of them work inside your own browser, as our Privacy Policy explains.

12. Our content

The designs, photos, text, logo and software on metacrafts.ph belong to METACRAFTS PH or the people who let us use them. You may share links to our pages, but you may not copy our designs or photos to sell or pass off as your own.

13. Using the site fairly

Please do not:

• Use the site for anything unlawful or fraudulent
• Try to break into accounts, the site or our systems, or slow them down on purpose
• Send spam, or copy the site's content with automated tools
• Pretend to be someone else when ordering or contacting us

14. Our responsibility

We are responsible for making your order with reasonable care and as described. As far as the law allows, we are not responsible for losses we could not have foreseen, or for delays and problems caused by couriers or events outside our control, and our total responsibility for an order is limited to what you paid for it. None of this limits a right you have under Philippine law that cannot be limited.

15. Changes and governing law

We may update these terms from time to time. The date at the top shows when they last changed. An order is governed by the terms in place when you placed it.

These terms are governed by the laws of the Republic of the Philippines.