Metacrafts respects your privacy and complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC).

This Privacy Policy explains how we handle personal data when you use our website.

1. No User Account Storage

Metacrafts does not create user accounts and does not maintain a customer database for long-term storage of personal information.

We only collect information that is necessary to:

Process your order
Complete payment
Print your requested product
Coordinate delivery (if applicable)

Once the transaction is completed, personal data is not retained unless required by law (e.g., accounting records).

2. Information We Temporarily Process

Depending on your transaction, we may temporarily process:

Name
Contact number or email (for order coordination)
Delivery address (if applicable)
Uploaded photos or design files

This information is used solely for fulfilling your order.

3. Uploaded Files (Photos / Designs)

Are used only for printing your order
Are not used for marketing
Are not shared publicly
Are deleted after order completion or within a reasonable period

We do not build a storage archive of customer files.

4. Payment Processing

Payments are handled by third-party providers (e.g., GCash or card processors).

Metacrafts does not store credit card or payment credentials.

Payment processors handle financial information under their own privacy policies.

5. Website Analytics & Technical Data

Our website may automatically collect limited technical data such as:

IP address
Browser type
Device information

This data is used for:

Security
Performance monitoring
Fraud prevention

We do not use this data to personally identify visitors.

6. Lawful Basis for Processing

Personal data is processed based on:

Consent (when you voluntarily provide information)
Contractual necessity (to fulfill your order)
Legal obligation (e.g., tax compliance)

7. Data Retention

We retain personal data only:

For the duration necessary to complete your order
As required by tax and accounting regulations

All other personal data is deleted after fulfillment.

8. Data Subject Rights

Under the Data Privacy Act, you have the right to:

Access your personal data
Request correction
Request deletion
Withdraw consent
File a complaint with the National Privacy Commission

For privacy-related concerns:

📧 privacy@metacrafts.ph

9. Data Security

We implement reasonable technical and organizational measures such as:

Secure hosting
SSL encryption (HTTPS)
Limited access to order information

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.